Terms & Conditions
- Transfer reservations are processed by local time (Lisbon / LIS Airport)
- We only accept bookings by email (firstname.lastname@example.org) until 24 hours before the desired date for the transfer.
- For last minute transfer reservations, please contact us directly by phone (+351966877310)
- If you need to prove that it was the customer who has booked the transfer, you will be asked for the reference mentioned in the confirmation response.
- When a reservation is made by phone, the terms and conditions are the same and the customer has to accept them.
- If the reservation includes two or more people, the person who is responsible for purchasing all others and accept the terms and conditions on behalf of other passengers.
- Payments must always be made before the departure of the vehicle, directly to the driver in cash (€).
- Should indicate TIN, Name, Address, Email for the company to send the invoice service. If canceled
- Customers can cancel or change your reservation by email or by phone.
- Two volumes are allowed per person including a golf bag.
- Any extra or special luggage must be declared at time of booking.
Insurance and Guarantees
- We are a travel agency license No. 6085/2016, and we are a registered tourism agency license No. 336/2016
- Our company is assured with all insurance claims according to Portuguese law through the Victoria insurance company.
- Passengers and respective luggage are fully insured.
- If, for any reason, is not possible for us to deliver passengers to the intended destination, provide a replacement transport (private car, train, or taxi). - Any reimbursement for the costs of an alternative transport to take him to the intended destination shall be no more than the cost charged by a taxi. - We are not responsible for delays before or during the transfer caused by external reasons (eg weather and traffic).
- Complaints will only be considered if they are exposed in the form itself (present in all vehicles) and delivered to the driver.
- We are not responsible for delays before or during the transfer caused by external reasons (eg weather and traffic).
- No smoking or drinking alcoholic beverages in our vehicles. - Portuguese law governs these conditions in all respects . ALX Tours & Transfers Headquarters : Largo Rotary Club of Amadora 5, 4ºdt , 2610-298 Amadora